Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.

Orders, Returns & Shipping

Below are some common questions about orders, shipping and returns.

Can I cancel or amend my subscription / order?

Our subscription service is designed to give you the control over your hormonal health. You can manage your subscription and orders via your account:

  • Cancel your subscription: You can deactivate your subscription at any time via your account.
  • Amend your subscription: You can change your subscription frequency, delay your next order or switch your subscription type.
  • Adjust delivery dates: Choose when you want your order to arrive. No more worrying about running out or having too much stock, but remember, your DNA supplements work best when taken every day.
  • Track your orders: You can access detailed information on all your plans and orders, including expected delivery dates and tracking details

View your subscriptions and orders via your account.

Where is my order?

Our service is designed to put you in the driving seat. We will email you when your order is on its way and you can track or amend your orders from your account. 

Check your email:

When your order is dispatched from our fulfilment centre, we'll send you an email with your tracking details:

  • The email includes a tracking number which you can use to monitor your delivery's progress on the Royal Mail tracking website.

Check your account:

Alternatively, you can track your order by logging into your account on our website:

  • View all of your plans and orders 
  • Check status and track any order
  • Make changes to your plan or order with ease 

View your orders by logging into your account.

Important tips:

Check your spam/junk folder: Sometimes, our emails may end up in your spam or junk folder. If you don't see your order confirmation or tracking email in your inbox, please check these folders.

Add DNA to your contacts: To ensure you receive all future emails about your orders without delay, please add DNA as a contact in your email account.

How do I change my delivery address?

Our service is designed to put you in the driving seat. You can manage all your personal details via your account. 

  • Update delivery address: Change your delivery address with a click so your order always arrives in the right location 
  • Edit personal details: Manage your account details from payment details and billing address to your preferred email with ease 
  • Manage orders: Choose when you want your orders to arrive. No more worrying about running out or having too much stock
  • Track your orders: Once you're logged in, you can access detailed information on all your plans and orders, including expected delivery dates and tracking details

Edit shipping address by logging into your account.

Click "Change" next to the "Shipping Address" section. Here, you'll be able to see all your saved shipping addresses and make any necessary adjustments.

Important Reminder:

Please note that changes to the shipping address cannot be made once an order has left our fulfilment centre. 

Do you ship outside of the UK?

Unfortunately, we currently do not dispatch to countries outside of the UK.

We will be looking to ship to Europe and the US in the near future.

DNA Products

Below are some of are common questions about our products.

Why choose DNA Products over another testosterone product?

We understand there are other "testosterone boosters" on the market that claim to help support healthy testosterone levels and we also know there are a lot of "snake oil" products out there and that is why DNA products are NOT a "testosterone booster" but a natural testosterone support supplement.

All DNA products are the only natural testosterone support supplement in a powder to liquid format which offers a 95% absorption rate of the 20 ingredients compared to only 30% absorption rate of pills and capsules which ALL OTHER testosterone products are. So DNA products not only have more ingredients and higher dosages, but have 3 times more the absorption rate making it unrivalled by any other product.

All DNA products were formulated by two Hormonal & TRT expert physicians and clinical nutritionists using clinical grade, natural ingredients and developed and manufactured in a FDA approved facility in the United Kingdom under stringent quality control measures to ensure all our products are to the highest possible standard.

DNA products are also the only natural testosterone products with over 100 European Food Safety Authority claims on each product so our clients can rest assured DNA products are as safe as they are effective.

How and when do I use DNA Products?

All DNA products are designed to support your natural testosterone production cycle which is on a 24 hour cycle and therefore needs to be taken daily.

For best results, take your DNA daily drink first thing in the morning when your Cortisol is at its highest.

Mix 2 teaspoons of DNA power powder into 150ml of cold water and stir.

Because of the high amount of ingredients and dosages, you might find a little residue at the bottom of the glass.

Simply add a little more water, stir and drink.

DNA products are designed to tackle the no1 cause of low testosterone which is micronutrient deficiencies and dependant on how severe your deficiencies are and how many vitamins and minerals you're deficient in, it can take between 2 weeks and 6 months to start feeling the effects of healthy natural testosterone levels although most clients report a significant increase in energy, mood and sleep quality after about 3 weeks of daily use.

It's important to note that low testosterone can't be fixed overnight and even TRT (Testosterone Replacement Therapy) which is a pharmaceutical intervention and a synthetic hormone can take up to 6 months to be effective and why GP's will not prescribe it for any less than 6 months.

All DNA products have the highest safe dosages of ingredients to ensure you start feeling the benefits as soon as possible.

What's in DNA Products?

All DNA Products have a base formula of ingredients that are all scientifically proven to increase natural testosterone production.

As DNA products are age specific, although each has a base formula of ingredients, a comprehensive list of ingredients can be found on the individual product pages.

Are DNA Products safe?

The answer is a resounding "Hell YES".

DNA only uses the highest grade of natural ingredients and is completely safe with no side effects.

All DNA products are manufactured in an FDA approved facility right here in the United Kingdom under stringent health and safety compliance.

DNA products are the ONLY natural testosterone supplement to have over 100+ EFSA (European Food Safety Authority) claims on each product.

If you are unsure however, please consult your GP before starting any healthy regiment.

Who are DNA Products for?

Our natural testosterone production peaks at around 19 years of age, and then declines at approximately 1% - 2% every 10 years.

That is why DNA have developed the world's first, age specific liquid testosterone support supplement range as your testosterone needs at 25 are vastly different to that of when your 60 and DNA products take this change in needs into account and offering natural solutions with our age specific range.

Under no circumstances should anyone under the age of 25 be taking any sort of testosterone supplement and why DNA actively distance ourselves from other "testosterone boosters" who all try and push their products on men as young as 18 which is morally and ethically questionable.

If you are experiencing the following symptoms then DNA products are definitely a natural, safe option to address these symptoms:

  1. Low/No Energy.
  2. Always Tired / Fatigued.
  3. Low Mood / Mood Swings
  4. Unmotivated or lack of drive.
  5. Over emotional.
  6. Low / No libido - Lack of interest in sex.
  7. No drive to workout or do things you normally enjoy.

If so, you could be dealing with an imbalance of hormones which could result in lower testosterone levels and higher oestrogen levels.

DNA products are natural solutions that can be added to your daily routine with minimum fuss or effort and in doing so, increasing your natural testosterone levels which will make you feel like yourself again.

Do I need to cycle DNA Products?

The good news is NO!

Because DNA is made with all natural ingredients and unlike all other testosterone products that contain fillers, binders and caking agents to manufacture pills / capsules, there is nothing in DNA products that can mess with your physiology.

We recommend that you take your DNA products daily to support your natural 24 hour cycle testosterone production and to feel all the benefits of healthy testosterone levels.

Do I need a doctor's prescription for DNA Products?

No prescription is needed for any DNA products.

DNA products contain only natural ingredients and do not contain any synthetic hormones or medications and is therefore completely safe to take on a daily basis with no known side effects whatsoever.

How long will it take my DNA Products to start working?

As every individual is different, results can vary vastly from person to person.

However, the majority of DNA MANIMALS (what we call our clients) start to notice positive effects including more energy, increased stamina, increased mental focus, increased muscle mass, improved libido and lifted mood in as little as 3 to 4 weeks when taken daily in conjunction with a healthy eating plan and regular exercise.

It can however take up to 6 months to start noticing the effects of healthy testosterone levels depending on lifestyle factors and why we recommend a monthly subscription to ensure consistency and in doing so, giving your body the maximum potential to produce healthy levels of testosterone.

Can I take DNA Products with other medications?

The default answer is yes, but if you are on other medications, please consult your GP before taking DNA products.

All DNA products contain only natural ingredients with no contra-indications to any medications but we always recommend consulting your GP just to be safe.

Do I still need to take a Multi-Vitamin if I am taking DNA Products?

The great news is no!

As all DNA products double up as a multi-vitamin, you no longer have to try and swallow hand fulls of pills and capsules.

DNA products take care of all of this for you in one simple daily drink.

Why should I trust DNA when I have been stung by past "snake oil" products?

We do find it sad that we have to put this in our FAQ's but with all the BOGUS products out there we fully understand.

Did you know that AMAZON did an audit on their platform and found that 99% of testosterone products being sold on their platform either made false claims about their product, were made in unregulated facilities or simply didn't work.

That is why AMAZON banned all "testosterone boosters" from advertising their products on AMAZON.

DNA are one of the very few that are still permitted to advertise on AMAZON due to our stringent manufacturing process and EFSA (European Food Safety Authority) compliance.

DNA is also the only natural testosterone supplement in the world that is sold by Boots, one of the UK's most trusted wellness retailer as we are the only one that passed their vigorous compliance procedures.

All DNA products are developed by Hormonal and TRT Specialist Physicians and Clinical Nutritionists.

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